Last Updated: December 09, 2025

At caryva, we value your satisfaction and strive to make every purchase a positive experience. If you are not fully satisfied with your order, we offer a simple and transparent return process in accordance with the following guidelines.

Return Window

You may request a return within 30 days of receiving your order.
To qualify, the product must be unused, in its original packaging, and include proof of purchase.

Return Eligibility

To be eligible for a return:

The product must be unused and in original condition.

Tags, packaging, and accessories must be intact.

The return request must be made within 30 days of delivery.

Returns not meeting these conditions may not be approved.

How to Initiate a Return

To start your return, please contact us at support@caryva.store with your order number and reason for return.
Once reviewed, our team will provide return instructions and the appropriate return address.

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective or incorrect.
We recommend using a trackable shipping service to ensure your item safely reaches our return facility.

Return Method

Approved returns must be shipped to the address provided by our support team.
Unauthorized returns or those sent without confirmation may not be processed.

Restocking Fee

We do not charge a restocking fee for returns that meet our eligibility criteria.

Damages and Issues

If your product arrives damaged, defective, or incorrect, please contact support@caryva.store within 7 days of delivery.
After review, we will arrange a replacement or full refund if the issue is verified.

Non-Returnable Items

At caryva, each product is carefully inspected before dispatch to maintain quality standards.
However, due to the nature of fashion accessories, certain items are non-returnable once delivered.

We cannot accept returns for:

Handbags, shoulder bags, or tote bags that show signs of wear, use, or handling after delivery

Products damaged due to misuse, improper care, or alteration

Items missing original packaging, tags, or accessories

Products returned with stains, odors, or missing components (like straps, zippers, or inserts)

These restrictions ensure product authenticity, hygiene, and fairness for all customers.

Exchanges

Exchanges are only accepted for defective or damaged items.
If the requested item is out of stock, a refund will be issued instead.

Change of Mind

We do not accept returns or cancellations based solely on change of mind once the order has been shipped.

Refunds

Once your return is received and inspected, you’ll receive an email confirming approval or rejection of your refund.
Approved refunds are credited to your original payment method within up to 7 business days.

Missing Refunds

If you have not received your refund after 7 business days:

  1. Check your bank or payment provider account.
  2. Contact your credit card company (processing time may vary).
  3. If the issue persists, email support@caryva.store for assistance.

Get in Touch

Business Name: Caryva

Business Hours: 09:00 AM to 4:00 PM (Monday to Friday)

Phone Number: +1 (332) 252-1951

Business Email: support@caryva.store

Business Address: 44 W 63rd St, New York, NY 10023, United States